Refund policy

AUSTRALIA RETURNS & EXCHANGES 

** Please contact us at info@bridebynektaria.com within 48 hours of receiving your order if you believe your item/s are faulty/damaged or if the wrong item/s was received. Please provide photos and any other information that might help explain the fault/issue. **

BRIDE BY NEKTARIA accepts returns within 30 days of delivery for full priced items and 21 days for sale items. Items returned outside of these periods WILL NOT be accepted and will be returned to you at your expense.

FULL PRICED ITEMS  - Exchange or refund for full-priced items (some exclusions apply) within 30 days of delivery. International orders are refund only.

SALE ITEMS - 3 year store credit within 21 days of delivery. Please note, during a promotional period: FULL PRICED items reduced during a promotion are eligible for a refund under our normal return conditions. SALE items further reduced due to a promotion are only eligible for store credit only under our normal sale return conditions.

Return shipping cost on sale items are the responsibility of the customer. 

SALE ITEMS 50% OR MORE OFF THE ORIGINAL PRICE ARE A FINAL SALE -  NO RETURNS, NO EXCHANGES OR REFUNDS.

NON-RETURNABLE ITEMS -  include earrings

All shipping costs for returns and exchanges are the responsibility of the customer, unless an item is deemed faulty by our returns department. Please insure your return parcel, as lost packages are not refundable.

For returns or exchanges, please ensure the following:

• Contact customer service for return instructions at info@bridebynektaria.com or call us on +61424940455.

• Items must be in their original condition, unworn, unmarked, and with all tags attached.

 

INTERNATIONAL RETURNS

** Please contact us at info@bridebynektaria.com within 48 hours of receiving your order if you believe your item/s are faulty/damaged or if the wrong item/s was received. Please provide photos and any other information that might help explain the fault/issue. **

BRIDE BY NEKTARIA accepts returns within 30 days of delivery for full priced items and 21 days for sale items. Items returned outside of these periods WILL NOT be accepted and will be returned to you at your expense.

PLEASE NOTE: ALL international returns are to be posted back to BRIDE BY NEKTARIA in Melbourne, Australia at the expense of the customer. We do not provide return labels.

FULL PRICED ITEMS - Refund for full-priced items (some exclusions apply) within 30 days of delivery. 

SALE ITEMS - Exchange or 3 year store credit on sale items within 21 days of delivery.

SALE ITEMS 50% OFF OR MORE - Final sale - NO RETURNS.

PROMOTIONAL SALE POLICY - Full Price items purchased on promotion are eligible for a refund under our normal return conditions. Sale items purchased on promotion are eligible for exchange or store credit only under our normal sale return conditions.

NON-RETURNABLE ITEMS -  include earrings.

Any minor damage to items may incur a charge, or a refusal of the refund or exchange, if they can't be resold at full retail price. 

All shipping costs for returns and exchanges are the responsibility of the customer, unless an item is deemed faulty by our returns department. Please insure your return parcel, as lost packages are not refundable.

For returns or exchanges, please ensure the following:

• Contact customer service for return instructions. 

• Items must be in their original condition, unworn, unmarked, and with all tags attached.